License Management
Use the information on the page to manage existing licenses.
License Portal
The License Portal allows you to manage your licensing information, update company details, and change passwords. It is crucial to keep your email address up to date, as this is the only way to recover your password if it is lost.
Please note that at this time, the License Portal does not support purchasing new products or creating new customer accounts.
License Transfer Request Form
Use this form if you no longer have access to the original computer you installed the software on. We will notify you of any service fees that may be required before processing your request. Please allow one business day for processing.
License Activation
Upon purchasing a license, you will receive a License ID for each license, along with a Customer ID and password. Your Customer ID and password grant access to the License Portal, where you can manage your licenses and update company information. The License ID and password are used to activate the software on a single workstation.
When you install a Romac program for the first time, a 30-day evaluation period begins. You can activate your license at any time during or after this period using your License ID and password. Activation requires an internet connection, and you should always use the online activation option—do not use manual activation.
To activate during the evaluation period, navigate to the Options or Maintenance menu within the program. After the evaluation period expires, you must activate the software using the method displayed at startup.
If you install Romac software on multiple computers, keep a log of your License ID, Computer Name, and User Name for each installation. This record is essential for transferring your license in case of hardware failure or loss of access to a device.
For additional information and access to the License Portal, please refer to the links provided to the left of this page.
License Transfers
To transfer a license from an existing computer to a replacement computer, you must first deactivate the license on the current device. To do this, navigate to the Options or Maintenance menu within the program. Once deactivated, you can activate the license on the replacement computer using your License ID and password.
If you no longer have access to the original computer, you must contact ROMAC Support using the License Transfer Request Form at the left to void the existing license and obtain a replacement License ID. Please note that a service fee may apply.
For additional information and access to the License Portal, please refer to the links provided to the left of this page.
